… and how not to do it.
In the last couple of weeks I’ve visited two offices which have some really high-tech coffee machines, both from the same company. When you use these machines you have two options, you can punch out the menu options for the drink you want, or you can punch out a “quick code” for the drink you want. In my case (coffee, milk, no sugar) the code is 018, so …
Key punches for option 1
Key punches for option 2
- Enable quick code
Yes, it really does take more key strokes to use the quick code than it does to choose what you want.
In fact, checking the dozens of possible drinks combinations on the machine I decided there were probably about six options where the quick code was quicker than just punching in what you wanted, for example:
- extra strength
- more milk
- more sugar
Just keep this in mind next time you think about supplying your end users with a cute feature that’s supposed to make them happier people.